Supported Payment Methods
In Australia:
Direct debit from a nominated bank account
Credit card or debit card
Countries outside Australia:
Credit or debit card
Add or Update your Payment Method
Log in to the Web App. Select Account from the left navigation panel. Select Plan & Billing.
Under Current Payment Method select Change payment details to update your details.
Update your Direct Debit details or select Pay by credit card. Fill out the required details and press Next.
Any outstanding payments will process once the payment method is updated. If you see an error during this process, please contact our Customer Support Team for assistance.
Payment Method Verification
When you switch to Direct Debit as your payment method, you may notice a "pending verification" status. This status indicates that your payment method is being verified. The verification process is completed once your renewal payment is successfully processed. Typically, Direct Debit payments take 3–8 business days to process after the renewal date. Once the payment clears, the "pending verification" message will be removed, and your payment method will be fully verified.
General Guidelines for Updating Payment Information
Ensure that your payment method details are accurate and up-to-date to avoid disruptions.
Changes to payment methods or billing preferences can typically be managed through your account settings.
If you encounter any issues, consult AgriWebb’s support resources or contact customer support for assistance.
View Invoices
To view your invoices for your subscription simply log in to the Web App. Your invoices are available to download and print in PDF form. Please see below steps for viewing and downloading your invoices!
From the Web App, select Account from the left navigation panel. Select Plan & Billing.
Your invoices are listed under the Invoices heading. Select Download to download a PDF invoice for your records. Check your computer’s downloads folder to retrieve the PDF.
Update Billing Details
From the Plan & Billing page, select Update details to update your Company Name, Address and ABN.
Switch Plan
You can choose to switch or change your plan by using the Switch Plan button on the Plan & Billing page. You'll have the option to change your plan type based on the features you need and adjust your billing term to either monthly subscription or yearly subscription.
Note: If you would like to speak with a team member about which plan is a right fit for your operation contact us.
Switching Billing Preferences
AgriWebb supports switching from annual to monthly billing plans. The pricing for your subscription will reflect the plan level you maintain on a monthly basis. To make this change, you can update your billing preference directly within your subscription settings. This flexibility allows you to adjust your billing cycle to better suit your needs.
Canceling Your Subscription
To cancel your subscription, head to the Plan & Billing page on the Web App and select 'Cancel'. You'll be prompted to leave some feedback on why you've decided to cancel - this helps us make improvements to our product and service!
Outlined in the customer agreement, we have a no refund policy, so it is unlikely that you would receive a refund for any advanced payments. However we do ask that you give our Customer Support team a call to discuss reasons for cancelling and your current circumstances so we can ensure to support you in the best possible way as we appreciate there can be unforeseen circumstances that may impact your ability to use AgriWebb.