FAQs
Subscription Service
Q: What are the subscription fees for?
A: It is now common for software to be priced on a subscription basis due to the nature of building, maintaining and supporting software and regular updates to the software
Q: Does the price include updates?
A: Yes, all updates (relevant to your plan type) that are released by our incredible development team are included in your subscription pricing.
Q: Am I locked into a contract?
A: No, you can choose to pay monthly or yearly (pay yearly to get a discount!) and if you decide to leave us, you can do so (but please note you will not get a refund for any amounts paid in advance).
Q: How can I pay?
A: All payments for plan types on the website must be made with a valid credit card, debit card or direct debit from a nominated bank account.
Q: Will my subscription fee increase?
A: Existing customers may see increases to their subscription fees over time:
If you upgrade your plan type
If you purchase a service or integration add-on from the AgriWebb Marketplace
If AgriWebb raises subscription costs in order to maintain our quality of software updates and services.
AgriWebb Software
Q: Are there different plan types?
A: Yes, we have 3 distinct plan types or tiers (only 2 in the UK) with differing feature sets tailored to different operations’ needs.
Q: What does mob management and individual management mean?
A: AgriWebb has been built to fit in with how you manage your animals and record information today. AgriWebb’s mob management allows you to capture a single record for a group of animals, (say an average weight across a herd of cattle or a total amount of medicine that a flock of sheep have been treated with), and also report at that group level.
If you’re using an electronic or visual ID to record information against an individual animal, and want reports and insights at that level, we’ve got you covered there too. For each plan tier, you can choose between mob or individual management.
Q: How much does AgriWebb cost?
A: Subscription fees start with a baseline fee for an active subscription, and then this will increase according to the number of livestock you run, on average, across a 12 month period.
The website shows the total annual or monthly cost for the subscription, once livestock numbers are entered.
Q: If I run sheep and cattle, do they cost the same amount?
A: The price charged for sheep and cattle is different and derived from a DSE value of 8 for cattle and 1.5 for sheep. We appreciate some operations may use a different DSE value for their livestock, however the values determined by AgriWebb are based on industry standards and designed to cater for our entire customer base.
Q: How is the per head pricing calculated annually?
A: For simplicity, our subscription pricing is based on the average number of livestock you run across a 12 month period, to handle any fluctuations depending on your operation type.
Q: Year on year, will my pricing change based on fluctuations in livestock numbers due to the nature of my operation or climate conditions?
A: Please contact the AgriWebb Customer Support team prior to your renewal to review your subscription fees if:
Your livestock numbers fluctuate each year.
You have to de-stock due to circumstances such as drought or floods (please contact the team as soon as possible).
You increase the number of livestock you run since your last subscription payment.
Q: I'm on an older plan type (different to the website), what are my subscription fees?
A: In previous years, AgriWebb's pricing model was based on a flat fee per plan type. To check if you are on one of these plan types, visit the Plan & Billing page on the Web App to review your subscription details and access past invoices.
We recommend that you speak with the team, to review your current plan type and assess what the best option for you is based on our current pricing.
AgriWebb Marketplace Integrations and Add-ons
Customer Success Service Packs
AgriWebb provides services packs for implementation and training with our Customer Success Team, which will have a respective cost associated. Details found here.
How can I access the Rotational Planner and Grazing Chart Add-on?
You can purchase the Rotational Planner and Grazing Chart via the AgriWebb Marketplace on the Web App. In the first phase of release, the cost is $300 per organisation (account) for those subscribed to current plans from the website.
Note that if you purchase this addon and later want to remove it, the remaining credit will be applied to your ongoing AgriWebb subscription for the next renewal.
Paid Marketplace Integrations
Currently, Cibolabs is the only paid integration in our marketplace. You will be charged a fee based on Cibolabs pricing structure found here. Note that if you purchase this addon and later want to remove it, the remaining credit will be applied to your ongoing AgriWebb subscription for the next renewal.