We currently support two payment methods that make it nice and easy to keep your subscription up to date.
Direct debit from a nominated bank account
Credit card or debit card
Need to update your payment method? Here’s how:
Update your Payment Method
Log in to the Web App. Select Account from the left navigation panel. Select Plan & Billing.
Under Current Payment Method select Change payment details to update your details.
Update your Direct Debit details or select Pay by credit card. Fill out the required details and press Next.
View Invoices
To view your invoices for your subscription simply log in to the Web App. Your invoices are available to download and print in PDF form. Please see below steps for viewing and downloading your invoices!
From the Web App, select Account from the left navigation panel. Select Plan & Billing.
Your invoices are listed under the Invoices heading. Select Download to download a PDF invoice for your records. Check your computer’s downloads folder to retrieve the PDF.
Update Billing Details
From the Plan & Billing page, select Update details to update your Company Name, Address and ABN.
Switch Plan
You can choose to switch or change your plan by using the Switch Plan button on the Plan & Billing page. You'll have the option to change your plan type based on the features you need and adjust your billing term to either monthly subscription or yearly subscription.
Note: If you would like to speak with a team member about which plan is a right fit for your operation contact us.
For Academic subscriptions, please review this article as the steps to subscribe are different.
Canceling Your Subscription
To cancel your subscription, head to the Plan & Billing page on the Web App and select 'Cancel'. You'll be prompted to leave some feedback on why you've decided to cancel - this helps us make improvements to our product and service!
Outlined in the customer agreement, we have a no refund policy, so it is unlikely that you would receive a refund for any advanced payments, however we do ask that you give our Customer Support team a call to discuss reasons for canceling and your current circumstances to ensure we can support you in the best possible way as we appreciate there can be unforeseen circumstances that may impact your ability to use AgriWebb.