Diagnosing Livestock Count Issues
Firstly, check with your team to see exactly what changes have been made on each device. Numbers may have been changed by team members creating records or performing a recount. Commonly scenarios that may cause discrepancies:
Animals or sales are manually entered after already being registered through transfer records.
Records are created on different devices that have not been synced recently.
Preventing this issue is simple, please ensure that:
All users have their own AgriWebb login
If you think a teammate has forgotten to make changes on AgriWebb, check with that teammate before attempting to duplicate records
Devices complete an automatic sync once records are made
Double-check that transfer records or sales/purchase records have been completed before creating new entries
When using integration with government traceability systems like eNVD, NLIS or BCMS, check these updates have been completed before manually adding records.
Troubleshooting Steps for Mobile-Web Synchronisation Issues
Synchronisation discrepancies between the Mobile and Web Apps can occur occasionally. Follow the steps in this article for Syncing Best Practices.
If the issue persists despite performing the above steps on the Mobile App, its best to send diagnostic data and contact Customer Support.
To send diagnostic data:
Navigate to Menu > Support > Send Diagnostic Data within the AgriWebb app.
Contact Customer Support via our online chat or phone to explain the issue.
This will allow the AgriWebb team to investigate the underlying cause and provide a resolution.