Diagnosing Livestock Count Issues
If you find your livestock numbers do not add up correctly in your stock reconciliation or if you have conflicting records in your livestock history and discrepancies on your farm map, you are not alone! One common cause of these discrepancies is duplicate livestock records in your system.
Firstly, check with your team to see exactly what changes have been made on each device. Numbers may have been changed by team members creating records or performing a recount. If you are still unable to diagnose the cause of the issue, it may have been caused by records for the same livestock group being created on multiple devices, before they sync. Duplicate records commonly occur when: Additionally, discrepancies may arise if synchronization between mobile and web platforms has not been properly completed.
Animals or sales are manually entered after already being registered through transfers
Records are created on different unsynced devices
The same animals are entered twice due to lack of identifiers like weights or electronic IDs
Make sure you get in contact with our Farm Success Team, who will be happy to resolve this for you! They can help with merging duplicate animal records when needed, ensuring only one record per animal remains in your system. Start a conversation by clicking the green chat button at the bottom right of your screen or email us at farmsuccess@agriwebb.com.
Preventing this issue is simple! Please ensure that:
All users have their own AgriWebb login
If you think a teammate has forgotten to make changes on AgriWebb, check with that teammate before attempting to duplicate records
Devices are synced once changes are made
New animals are added through transfers when possible to maintain consistency
You double-check that cattle transfer records or sales/purchase records have been completed before creating new entries
When using eNVD reconciliation, avoid manually creating additional sales records to prevent duplicates
Troubleshooting Steps for Mobile-Web Synchronization IssuesIf you notice discrepancies between data on AgriWebb's mobile and web platforms, follow these steps:
Open the AgriWebb app on your mobile device and navigate to the menu.
Select Synchronize Data and perform a manual synchronization twice to ensure complete data upload.
Log into the AgriWebb web platform, refresh the page, and verify updates in the livestock count. For persistent issues, contact AgriWebb Support for further assistance.