Sending Screenshot via the Support Chat

Go to the screen that you would like to share with the Customer Support Team
Take a Screenshot of this screen (search online for steps on how to do this on your device or view the devices we have instructions for here), this will then save to your phone or computer device.
Go to the Menu page, select Get Help and select Contact support
Select Send us a Message
At the bottom of the chat page, select the picture icon to access images on your phone (far right below)

6. Select the image you wish to share, the image will then pop up on the screen
7. Tap the photo and select Add in the top right of the screen to send the image

Taking Screenshots on your Mobile App

Apple Devices

iPhone X or later

Press and hold the right Side button and the Volume up button on the left side, then release the buttons.

iPhone 8 or earlier

Press and hold the Top button, click the Home button, then release the buttons.

Android Devices

Acer phone

Hold down the power and volume-down buttons for a couple of seconds.
Pull down the notification panel to reach quick settings and tap the Screenshot icon.

Asus phone

Hold down the power and volume-down buttons for a couple of seconds.
Pull down the notification panel to reach quick settings and tap the Screenshot icon.

Google phones

Nexus & Pixels: Hold down the power and volume-down buttons for a couple of seconds.

HTC phones

Hold down the power and volume-down buttons for a couple of seconds.

Huawei and Honor phones

Hold down the power and volume-down buttons for a couple of seconds.
Pull down the notification panel, switch to Shortcuts, and tap the Screenshot icon.

Lenovo

Hold down the power and volume-down buttons for a couple of seconds.
Pull down the notification panel and tap the Screen Shot icon.

LG phones

Hold down the power (located on the back of the phone) and the volume-down buttons for a couple of seconds.
Pull down the notification panel and tap the Capture+ icon.

Motorola phones

Hold down the power and volume-down buttons for a couple of seconds.

Samsung phones

Galaxy S8 and Note 8: Hold down the power and volume-down buttons for a couple of seconds.
Galaxy S7 and earlier: Hold down the home and power buttons for a couple of seconds.