Follow these steps to send a screen shot via the chat:
Go to the screen that you would like to share with the Customer Support Team
Take a ScreenShot of this screen (search online for steps on how to do this on your device), this will then save to your phone
Go to the Menu page, select Get Help and select Contact support
Select Send us a Message
At the bottom of the chat page, select the picture icon to access images on your phone (far right below)
6. Select the image you wish to share, the image will then pop up on the screen
7. Tap the photo and select Add in the top right of the screen to send the image
Helpful Links:
Take a screenshot on your mac
Take a screenshot on your iPad/iPhone
Take a screenshot on your Android device