Troubleshooting Bluetooth Connections

Bluetooth can sometimes misbehave, and connecting to an EID reader will fail. Go through the following checklist to troubleshoot your connection, and also refer to the manufacturers manual for help with their device. 

  • Check that the EID reader is turned on and has bluetooth enabled.
  • Check that the EID reader is not already connected to another device. Sometimes a bluetooth device will reconnect automatically to the previous device it was paired to. If the EID reader is paired to another device then disconnect the other device before trying to connect to the EID reader.
  • Check your devices system bluetooth settings. Check that bluetooth is turned on. 
  • When the AgriWebb app is launched it will look for and reconnect to previously paired devices. If the EID reader was not available to connect to then go to the Hardware Connections page once the device powered on to connect manually. 

Supported EID Readers


  • AllFlex RS320
  • AllFlex RS420
  • Gallagher HR5
  • Gallagher HR4
  • Tru-Test SRS2
  • Tru-Test XRS
  • Tru-Test XRS2
  • PTS Technologies 


  • Tru-Test SRS2
  • Tru-Test XRS2 
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